Politique de remboursement

RETURN & REFUND POLICY

Thank you for shopping at Aerozen.

At Aerozen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused or in its original condition
  • Be returned in its original packaging
  • Include all accessories and components originally received

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable products
  • Personalized or customized products
  • Products showing signs of misuse, damage, or excessive wear caused by the customer

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and the problem

Our team will review your request and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved, it will be processed using the original payment method.

Please note that it may take 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank, as processing times may vary

If you have completed these steps and still haven't received your refund, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent.

Shipping costs are non-refundable.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and cannot be canceled.

Contact Information

Aerozen

Website: aero-zem.com

Company: Maximo Ecom LLC

Address: 1209 MOUNTAIN RD PL NE STE R, ALBUQUERQUE, NM 87110, United States

For all return and refund requests, please contact us through the contact form available on our website.